How ITIL Is Like A Restaurant - An Interesting Analogy

Are you hungry for better service and value for your IT? Well, imagine dinner at the restaurant that leads to trafficking menadžera.Baker brings souffle first, when it works, makes dinner rolls last. What if the waiter delivers your baked potatoes, and my steak was still raw. In both cases, the staff provides everything you paid for the meal, but it is definitely not the service you paid for.

IT departments often act like this. They use the old service, operations, and practices for information technology models. Desktops, servers, networks, such as grocers, with the ingredients. They budget tech, I think tech, and tech talk. They manage the technology components and business needs of information services that provide business value.

There is a framework called ITIL (IT Infrastructure Library) which solves this problem, reduce IT costs and improve services. It is globally accepted as the blueprint for it to deliver business value. He is redefining the IT deliver information services. Following are five key service cycle.

innermost cycle, Service Strategy, provides a process that brings together business and IT to business cases and set business goals that define what to do. The next service cycle is a design service, definition of information services that need a business case requirements, while balancing the overall business needs. Also, the transition services needed, where it expects to cut services and changes in the company for maximum business advantage.

The second cycle is a service provider operation, in which IT resources to take ownership of the information services business uses, and any problems with these services. ITIL uses the next cycle of continuous service improvement, constantly measuring and improving the business contribution of IT. It goes beyond the chain of work on international standards. This enables organizations to move resources across the enterprise IT operations or sources of dobavljača.Procesi, language and action are common.

You can run a model based on trade, but can deliver strategic business value with information services, using IT blueprint is set for your business. They can help you migrate quickly and securely to IT services, is the source of some or even all of your IT operations, IT service is what they do. Some companies even supports up to 3.5 million computers, network devices and servers for their clients. ITIL is the internationally accepted compilation of best practices for the transport of one of the best IT services. This should serve as the beginning of his discovery of the benefits of ITIL for personal, professional and business growth.